Bob Davis is a premier customer contact center expert. He has worked extensively over more than 30 years on training, coaching and consulting projects for an expansive range of clients across multiple industries. He has the experience and ability to dramatically improve the performance of sales, retention and customer service teams. He works exceptionally well with entire teams—supervisors, sales reps, retention reps and CSRs, along with the senior management personnel who oversee projects. In short, Bob knows how to drive the results of sales organizations forward quickly.

A partial list of clients with whom Bob has worked include AOL, the Atlanta Journal-Constitution, Calkins Media, Cox Enterprises, the Dallas Morning News, Freedom Communications, Landmark Communications, Lee Enterprises, McClatchy (formerly Knight Ridder), the Miami Herald, Morris Communications, the San Francisco Chronicle and USA TODAY.

Additionally, Bob was a franchisee of the Dale Carnegie Courses in Maine, New Hampshire, Vermont and Massachusetts. In addition to supervising sales and administrative employees in his Portland office, he supervised 21 sales people who were independent contractors spread over the 60,000 square miles his territory covered. In the 15 years that Bob owned this operation, he took it from the lowest-producing Dale Carnegie franchise in the country to the third most successful. In the process, he earned distinction as one of the outstanding sales leaders within the Dale Carnegie organization.

Bob also serves on the board of The Virtual Experience Corporation, a Virginia-based company specializing in teaching the discipline of project management.